Multi-Year Plan

Statement of Commitment

Senior Flexonics Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

Senior Flexonics Canada is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.


Senior Flexonics Canada will provide accessible customer service training to employees, volunteers and others who deal with the public or third parties on our behalf.  Training will be provided in a way that best suits the duties of employees, volunteers and others.  Training will also be provided to people involved in the development of policies, plans, procedures related to the provision of our goods and services.
Senior Flexonics Canada will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015.

  • Train employees in the Sales Department who directly engage with customers
  • Employees in the purchasing department who also engage directly with customers, vendors, suppliers etc
  • Employees in shipping and receiving who directly engage with truck drivers and the public who are dropping off and picking up shipments, materials etc.

Required employees will also be trained when changes are made to our accessible customer service plan.

All new employees after this date will be trained on the AODA policy during new employee orientation to ensure that the are compliant with the requirements of the policy.

Information and communications

Senior Flexonics Canada is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities in ways that take their disability into account.

Senior Flexonics Canada will ensure that the content on the website conforms with WCAG 2.0, Level A during any major changes or refreshers required on Senior Flexonics’ website on an ongoing basis.

Service Animals/ Support Persons

Senior Flexonics welcomes people with disabilities who are accompanied by a service animal/ support person.  Service animals/ support persons are allowed on parts of our premises that are open to the public. 


Senior Flexonics Canada is committed to fair and accessible employment practices. We will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

We will develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

Design of Public Spaces

Senior Flexonics will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Outdoor public eating areas like rest stops or picnic areas
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off street parking

In the event of a service disruption, we will notify the public of the service disruption and alternatives available by posting a notice and notifying our customers/ suppliers etc. Information will include the reason for disruption of service, anticipated time for the disruption of services as well as information regarding any available alternative facilities.


Any feed back received from either customers or employees will be responded to in the same format it was received (verbal, written, email)  and within a reasonable period depending on the severity and urgency of the feedback. Wherever possible, feedback will be provided within a period of 2 weeks.